CourierFOX: FAQ

Booking

What types of service does CourierFOX provide?

CourierFOX provides a number of transport services to customers around the world.If you require a service that takes care of something urgent, secure or bulky? Or perhaps you have a shipment with other unique needs? We offer time critical and freight services, as well as tailor-made solutions.

How do I book a collection? Do I need to register first?

For individual collections, you can book online with no registration required. For more frequent shipping, other shipping tools- such as registering for myCourierFOX- maybe more suitable. Contact us if you need assistance choosing the right solution for your business.

How long will it take to deliver my shipment to another country once it has been collected?

This depends on the service requested and the pick-up and delivery locations.

Do I need a courierFox account to send a package?

No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.

How do I know my credit card information will be secure when sent over the Internet?

courierFox uses HTTPS - an internet standard communication protocal, which uses Secure Socket Layer (SSL), an industry-standard encryption technology to protect your credit or debit card information as it is transmitted over the Internet.

What is the latest collection time for my area?

Most parcels booked in the morning will be collected the same day. In some remote areas parcel bookings are required the day before to ensure collection the following day. Contact us for assistance.

What if I don't know the destination postcode?

If you don't know the destination postcode, please check with the receiver or Contact us. Incorrect postcodes can cause transit delays and may incur unnecessary charges.

How do I change or cancel a booking request?

To change or cancel your booking, please Contact us.

Destinations

The online tool says my postcode is not valid. How do I make a booking?

courierFox online tools verify the postcode against the address entered. Please verify the postcode. If you are sure it is correct, you can input the required postcode manually. Please ensure all mandatory fields are completed accurately. Incorrect details may cause transit delays.

Which destinations does courierFox ship to?

We provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.

From which countries can I import a shipment to my own country?

Each country listed in our Transit Times table can export and import shipments. Contact us. for additional information, if required. The Express Import option in mycourierFox may be useful if you import shipments frequently.

Will my parcel be opened for inspection by CourierFOX?

CourierFOX operates an 'unknown shipper policy' for first-time customers. If you are shipping with CourierFOX for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the CourierFOX network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of CourierFOX. CourierFOX has no control over these requests.

Is my consignment covered by insurance?

Our standard liability for any loss, damage are outlined within our Terms and Conditions. Additional insurance can also be purchased. Simply select the insurance option when booking online or let customer service know when arranging your booking.

Can you tell me when my shipment will be delivered?

To find out if your shipment has been delivered, who signed for it and other tracking information just type in your CourierFOX consignment number on the Track Goods page.

How do I make a complaint?

Your satisfaction is of utmost importance to us. Please Contact us to submit a Complaint form.

Why do i have to pay for the arrival of my goods?

When a shipment is sent duty-paid by the sender, charges for shipping and duties are split between the sender and the receiver.

How can I provide feedback?

Feel free to send all feedback by Clicking This Link. We take our users’ feedback very seriously, and make every effort to thoroughly consider every email, review, or question sent.